Shipping policy

SHIPPING POLICY

Every item is handmade and sometimes it is made to order so it can take up to 3 weeks to ship, however sometimes we have items in stock so can be posted in as little as 2 days. 

If you are in urgent need for anything, please reach out to us and we can try and speed things up or give you a more exact date. 

 

UPDATE FOR AMERICAN CUSTOMERS ONLY.

Due to all our items being made to order and the uncertainty of incoming American tariffs, we have a temporary increase of postage costs to the United States ONLY which will partly cover the tariffs (we will cover any additional costs which isn't covered by this increase). We have done this to enable continuation of sales rather than freeze our shops until the postage systems and tariff system becomes clearer. We must also stress that customers should expect delays on receiving their parcels as we have been advised there will be a backlog at customs in the USA whilst this transition happens. We apologise to our American customers for any inconvenience caused, we very much value your custom and this is currently the only way we can bridge the gap without temporarily shutting down our exports to the United States. Feel free to also email us directly with any questions you may have - hannah@thewirksworthpotterycompany.co.uk